- What happens when I book a service?
- How much will it cost?
- How can I get my fork/shock to you?
- How much is return carriage?
- Can you arrange collection of my fork/shock?
- When will I get my suspension back?
- How can I pay?
- Can I book a service online?
- What if I have questions I need to ask you first?
- What are your terms and conditions?
- How do I order parts or buy new shocks?
- What's your turnaround?
- Are you open at the weekends?
- I'm outside the UK, how do I book service work?
- What if I can't print the form?
- How do I prepare my fork/shock for sending?
- Is the package insured?
- What if I miss my Booking Date?
What happens when I book a service?
Read more...How much will it cost?
For details on our charges for your fork/shock, click on your brand logo on the left, then select 'Service' to see prices of the work you want done. Then add the appropriate Return charges. If additional charges are required to complete the work you will be asked for authorisation before the additional work is carried out.
All prices include VAT at 17.5% (except non-EU customers).
How can I get my fork/shock to you?
Special Delivery
For shocks and forks up to 2kg parcel weight we recommend the Post Office 'Special Delivery'. For coil shocks, you can remove the spring to save weight.
Collection
For parcels over 2kg we can arrange collection for £10.00 (Special Delivery for items over 2kg is £19). details
How to Pack
Send rear shocks in a Jiffy bag with plenty of wrapping or small box. Forks are best sent in a cardboard wrap if you don’t have a fork box. Please complete the Order Form, print out, cut off the address label for the outside of your package and enclose it with your suspension unit. If your suspension is leaking/dirty please put the form in a separate plastic bag!
From outside UK
First, choose your own shipping method according to what's available in your country and find out how long it will take to arrive.
Then book your suspension and get a Booking Reference Number.
Complete the Order Form and print it.
Attach the address label from Order Form with Booking Reference Number to the outside of the package.
Put the rest of the Order Form inside the package.
Send it to arrive on/before the Booked Day (we understand that this can be difficult, so if it arrives late we will do the work as soon as possible after that date).
Very important! Please give us an email address where we can reach you on the day that we do the job. If not, delays can occur if we can't reach you.
Non-EU countries
On your Customs documentation, please write that you are sending your fork/shock "FOR REPAIR" along with the description and value. If you don't add this, we may have to pay duty and VAT to 'import' your suspension, which we will add to your bill.
Norway: Please include your national ID number (or VAT number if a business) on the Customs documentation and on the Booking Form.
Send it
Write your booking reference clearly on the outside of the package.
Our address (if you haven't printed the Order Form address label):
TF Tuned Shox
14 Kingdom Avenue
Northacre Ind. Park
WESTBURY
BA13 4EW
UK
Don't forget to write the Booking Reference on the outside of the parcel and enclose the Order Form with your parcel.
How much is return carriage?
Return Delivery Charges for Great Britain & Ireland or Europe
UK Islands / Northern Island postcodes for 2 day courier return service
|
|
|
BT |
1 - 94 |
|
GY |
1 - 9 |
|
IM |
1 - 9, 99 |
|
JE |
1 - 4 |
|
PO |
30 - 41 |
|
TR |
21, 25 |
E&OE, Updated March 2008
Can you arrange collection of my fork/shock?
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Our next-day courier collection costs £10.00 (UK mainland only). For packages over 2kg (most forks) this is much cheaper than Post Office Special Delivery which is £19.00. However, packages under 2kg are cheaper by Special Delivery. Our courier (Interlink Express) can collect your package from a UK mainland business or residential address and deliver it to us the next morning (1-3 days Scotland). To arrange collection from home or work, all we need is the address with postcode and contact phone number where someone will be in on the agreed day from 09:00-17:30. Call
For UK islands we cannot offer this service as it is too expensive. Special Delivery or Standard Parcel (if not in a hurry) are your best options |
 |
When will I get my suspension back?
We aim to dispatch your suspension unit(s) after the work is completed, at the end of the Booked Date, as long as they arrive with us on (by 12:00) or before this date and we receive payment. Most items are dispatched by our courier, Interlink Express (unless you specify a different method) and will normally be delivered to you before 15:00 the next working day, or 16:00 in Scotland. The time taken for your parcel to get to you will depend on where you are and how it's being delivered. See estimated delivery times here.
How can I pay?
On the day that payment is received, we will send out your fork/shock. To avoid delays, please give us your card details with the Order Form. (NB: We will NOT charge any extras without your authorisation.) If you prefer not to do this, we will call or email you with the amount and await your payment. This could delay the dispatch of your fork/shock.
You can pay by:
Debit/Credit card: Visa, Visa Electron, Mastercard, Switch, Maestro, Delta, Solo
PayPal: Let us know if you wish to pay this way on the Order Form
Non-UK customers can also pay by bank/wire transfer. Please ask for details when you call
A detailed invoice (with debit/credit card slip attached if applicable) will be sent with the Service Record(s) in a red Documents Enclosed envelope on the front of the package.
Can I book a service online?
Whilst we appreciate that some of you find it difficult to phone during office hours, we have found that there are usually questions from both sides which would lead to an email trail that we don't have the resources to handle. Sorry.
What if I have questions I need to ask you first?
PHONE... is the best way to contact us. Don't worry about disturbing us at work. We all have headsets so can continue working whilst answering your questions. CALL 01373 826800
EMAILS... please phone rather than email. There's no-one to answer them except us, and we're working on forks/shocks all day! It could be 2-4 working days before we reply.
What are your terms and conditions?
- All goods (sales or service) must be paid for before goods are dispatched.
- All prices include VAT at 17.5%. Prices charged are as advised on this website or over the phone at time of order. If additional charges are required to complete the work you will be asked for authorisation before any additional work is carried out.
- All service work is guaranteed for 90 days from the date of repair to be free from defects in workmanship. Any product that is returned within this period and is found to be defective in workmanship will be repaired free of charge. This guarantee does not apply to products that have not been properly installed, adjusted incorrectly or simply misused.
- Carriage will be charged separately on all deliveries other than where an inclusive delivered price has been agreed in advance.
- Spare parts returned for refund must be in their original packaging and undamaged. They must also be returned within 30 days of original purchase date otherwise they may be subject to a 20% re-stocking fee. Please contact us before returning any items.
- In the case of springs and mount kits where you specified the size and it proves to be incorrect you will be subject to a repeat postage charge on exchanges.
How do I order parts or buy new shocks?
See here for how to buy shocks or parts. See also under the brand menu on the left - click 'Sales' or 'Parts' for your brand to see what we sell and currently have in stock.What's your turnaround?
We do your work on the Booked Day and normally send it out that night for Next Working Day delivery in the majority of the UK. (For other areas check here.) You can see current Booking Date in the right-hand red panel on the booking page. During our busy times this can extend up to over a week ahead so you can keep riding until your Booked Date.
So, for example, if you ring to book on Monday and our current Booking Date is the next working day, we'll book you in for Tuesday. You go straight to the Post Office so that we get it on Tuesday morning, we do it that day and you get it back on Wednesday. If we were booking for Thursday, you would get it back on Friday, etc. Friday jobs are normally delivered on Monday although Saturday delivery is available at extra charge.
Are you open at the weekends?
No, we are open 9:00-5:00 Monday to Friday, excluding public holidays
I'm outside the UK, how do I book service work?
First, choose your own shipping method according to what's available in your country to work out the approximate arrival date.
Book by phone and tell us the arrival date or you can email us for a Booking Reference Number. Please state in the email the following: product make & model, what you want done and the earliest date you think it will arrive. We will then confirm the Booking Reference Number to you. (We try to deal with email booking requests in the morning of each working day so it could be 24 hours before you get your Booking Number. During our busy periods, you risk getting a later Booking Date by email than if you book by phone.)
Write the Booking Reference Number of the outside of the package.
Complete the Order Form and put it in the package.
Send it to arrive on/before the Booked Day (we understand that this can be difficult, so if it arrives late we will do the work as soon as possible after that date).
Very important! Please give us an email address where we can reach you on the day that we do the job. If not, delays can occur if we can't reach you.
Non-EU countries
On your Customs documentation, please write that you are sending your fork/shock "FOR REPAIR" along with the description and value. If you don't add this, we may have to pay duty and VAT to 'import' your suspension, which we will add to your bill.
Norway: Please include your national ID number (or VAT number if a business) on the Customs documentation and on the Order Form.
What if I can't print the form?
Just give us the following information on a piece of paper:
Name & Address
Return delivery address if different from above
Contact phone number during working hours (very important)
Email address
Your weight & style of riding
Bike make, model & year (for rear shock service)
Brief details of what you want done
How do I prepare my fork/shock for sending?
Rear shock (air): Leave the mount kit/reducers in the shock eyelets as we will replace any worn reducers as part of the service. Pack your clean shock in soft padding (e.g. bubble wrap) then either in a padded envelope with a cardboard sleeve around the shock, or in a small box
Rear shock (coil): Leave the mount kit/reducers in the shock eyelets as we will replace any worn reducers as part of the service. Remove the spring to save posting costs (optional), pack your clean shock in soft padding (e.g. bubble wrap) then either in a padded envelope with a cardboard sleeve around the shock, or in a small box
Fork (single crown): With the crown race still fitted, pack your clean fork in soft padding (e.g. bubble wrap) then either in a cardboard sleeve rolled around the length of it, or in a box.
Fork (double crown): Slide the uppers out of the crowns whilst still on the bike (we don't need the crowns), then pack your clean fork in soft padding (e.g. bubble wrap) then either in a cardboard sleeve rolled around the length of it, or in a box.
We ask that you remove mud etc. from your fork and/or shock before sending them in.
!! Oil leaks: If your suspension is leaking oil, please wrap it in polythene !!
In line with our environmental policy, we will normally return your suspension in the same packaging.
Is the package insured?
It's up to you to arrange insurance as required for the journey to us (except collection - see below). Post Office Special Delivery includes insurance.
For the return journey and for our courier collection, the packages are fully insured.
What if I miss my Booking Date?
If your suspension arrives after 12 noon on its Booked Day or later, or is unbooked, we cannot promise same-day turnaround although we will do it as soon as possible.